Questions, answered plainly.

Browse and order online. Ready pieces are paid in full at checkout; made-to-order pieces take a 50% deposit on order and the balance on delivery. Prices are published openly — the price you see is the price. Liv does not discount.

Yes. Change the size, material or finish of a Liv design, or commission something bespoke from scratch. You see the full specification — dimensions, named materials, the price and the lead time — before you commit. See Bespoke.

You can cancel a made-to-order piece in full within 48 hours of ordering, before production begins. After that, it's already being made for you.

Every piece shows a computed door-to-door delivery date, on the product page and again at checkout, so you know it before you buy. Made-to-order arrives within 7–10 weeks, confirmed in writing before you pay. Ready-to-ship pieces arrive sooner, on the shorter date shown for that piece.

Delivery is free across the UAE, and we deliver assembled — our crew brings the piece in, assembles and places it in the room, and takes the packaging away. Nothing for you to build.

Our design service confirms dimensions and plans access with you, in writing, before you buy. Making sure a piece fits the way in — doorways, stairs and lift — is the client's responsibility, and we'll ask you to confirm it.

Every piece is inspected before it's sent, and our crew checks it over with you again at the door. If anything arrives damaged, missing or not as ordered, tell us within 24 hours — a photo helps — and we replace it or make it right.

Yes. Every piece carries a one-year guarantee against faults in materials or craftsmanship — the frame, the joinery, the making of the piece. If a covered fault appears in that year, we put it right.

Each piece is made to your specification, so once it's in production it can't be returned. You can cancel within 48 hours of ordering, before it's made.

We tell you plainly — the wood, the stone, the leather, the textile, the fill. Where a textile is Egyptian cotton, we say so as a material. Swatches before you order.

No. On natural materials, grain, veining and tone vary from piece to piece — that's the material being real, not a fault.

Each material has a few simple habits that keep it at its best — out of long direct sun, away from AC vents, spills wiped early. See our Product Care guide.

Liv delivers across the United Arab Emirates — every emirate, door to door. Reach us on WhatsApp or by email, every day, 10am–8pm.

Liv is online, delivered across the UAE. We send swatches and material samples before you order, and our design service walks the room with you so you buy with confidence.