Refund policy

Made to last, and we stand behind it. Every Liv piece carries a one-year guarantee from the day it's delivered, against faults in materials or craftsmanship — the frame, the joinery, the making of the piece. If a covered fault appears in that year, we put it right. The guarantee covers how the piece is made — not ordinary wear, accidental damage, unsuitable conditions, or marks from missed care.

Checked twice. Every piece is inspected before it's sent to you, and our crew checks it over with you again at the door as they deliver and assemble it. If anything arrives damaged, missing or not as ordered, tell us within 24 hours — a photo helps — and we replace it or make it right, fast. A new piece should arrive perfect; if it doesn't, you won't be left with it.

Made for you. Each piece is made to your specification, so once it's in production it can't be returned. You can cancel within 48 hours of ordering, before it's made.

Making sure it fits. It's the client's responsibility to check that a piece will fit — through the doors, entryways, stairs and lift it needs to reach the room. A piece that won't fit can't be returned or refunded.

The nature of real materials. Real wood, stone and linen vary in colour, grain and texture from piece to piece, and settle a little as they live in your home. These are the marks of a material being real, not faults.