Terms of service

Last updated: 9 September 2026

1. ABOUT US AND THESE TERMS
livhome.ae is operated by Liv Home General Trading LLC-SPC, licensed in Abu Dhabi, United Arab Emirates (licence CN-5493332) ("Liv Home", "we", "us"). These Terms govern your use of livhome.ae and any order you place with us. By using the site or placing an order, you agree to these Terms. Please also read our Privacy Policy. These Terms are in English.

2. WHO CAN ORDER
You must be at least 18 years old and able to enter into a binding contract to order from us.

3. PRODUCTS, PRICES AND INFORMATION
- Prices are shown in UAE Dirhams (AED). At the date of these Terms Liv Home is not VAT-registered, so no VAT is charged; once we are VAT-registered, VAT will be shown and added at the prevailing rate.
- We describe and photograph our pieces as accurately as we can. Our pieces are made with natural materials (such as timber, linen, cotton and stone), which vary in grain, tone and texture; this natural variation is a feature, not a fault, and colours may appear differently on different screens.
- We may correct any error in a price or description, and if we do we will tell you before your order is confirmed.

4. YOUR ORDER
Placing an order is an offer to buy. Your order is accepted, and a contract is formed, only when we send you an order confirmation. If we cannot accept your order (for example a piece is unavailable or there was a pricing error), we will tell you and return any payment taken.

5. PAYMENT
- Every piece is paid in full when you order, whether it is in stock or made to order.
- Payment through this website is processed at checkout by our payment provider, Tap Payments, via Shopify's secure checkout. Orders can also be arranged with us directly by consultation.

6. MADE-TO-ORDER PIECES AND CANCELLATION
Made-to-order pieces are produced specifically for you. You may cancel a made-to-order piece free of charge within 48 hours of placing your order, provided production has not begun, and we refund your payment in full. After that 48-hour window (or once production begins, if earlier), the payment is non-refundable because your piece is already being made for you. This does not affect your rights if a piece is faulty (sections 9 and 10).

7. RETURNS AND HOW YOU'RE PROTECTED
Because each piece is made to your specification — with the details confirmed with you in writing before you order — a piece that has gone into production can't be returned. Your protection is direct:
- Anything that arrives damaged, missing or not as ordered: tell us within 24 hours of delivery (section 8) and we replace it or make it right.
- A fault in materials or making: if a covered fault in the frame, joinery or making of the piece appears within one year, our guarantee (section 9) applies.
- Cancellation: you can cancel a made-to-order piece free of charge within 48 hours of ordering, before production begins (section 6).

8. DELIVERY
- We deliver across the United Arab Emirates.
- We deliver your furniture and assemble it where required — assembly is part of supplying the finished piece.
- We do not provide fixed installation, mounting or fit-out works. If you would like fixed installation, you are free to engage a licensed contractor of your choosing directly.
- Timeframes: made-to-order pieces are delivered within 7–10 weeks, door-to-door; we confirm your delivery date with you in writing once your order is confirmed. In-stock pieces are delivered according to stock. Timeframes may vary for reasons outside our control, and we will keep you informed.
- Please inspect your pieces on delivery and tell us of any visible damage or shortage within 24 hours. A flat fee of AED 250 may apply to a re-delivery or collection caused by a missed or refused delivery.

9. OWNERSHIP, RISK AND OUR GUARANTEE
- Risk in the goods passes to you on delivery. Ownership passes to you once we have received payment in full.
- We provide a one-year guarantee on the frame, joinery and making of the piece, from the date of delivery, against faults in materials or craftsmanship. If a covered fault appears, we put it right. The guarantee excludes ordinary wear and tear, misuse, accidental damage, unsuitable site conditions, natural ageing of materials, and marks from missed care. Natural variation in materials is not a fault.

10. FAULTY PIECES
If a piece is faulty or not as described, contact us at hello@livhome.ae or WhatsApp +971 52 813 5848 and we will put it right in line with sections 7 and 9.

11. INTELLECTUAL PROPERTY
All content on livhome.ae — the Liv Home name and marks, text, images, and design — belongs to Liv Home or is used by us under licence. You may not copy, reproduce or use it without our written permission.

12. USING THE SITE
You agree to use livhome.ae lawfully and not to misuse it, interfere with its operation, or attempt to gain unauthorised access. We may suspend or withdraw the site or any product at any time.

13. OUR LIABILITY
We are responsible for loss you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care. We are not liable for indirect or consequential loss. To the extent permitted by UAE law, our total liability for any order is limited to the price paid for the affected goods. Nothing in these Terms limits any liability that cannot be limited by law, including your non-excludable consumer rights.

14. PRIVACY
We handle your personal data as described in our Privacy Policy.

15. GOVERNING LAW
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi, and the Abu Dhabi courts have jurisdiction.

16. CHANGES
We may update these Terms from time to time; the version that applies to your order is the one published when you place it. The "Last updated" date above shows when they last changed.

17. CONTACT
Liv Home General Trading LLC-SPC. Questions about these Terms: hello@livhome.ae.