Shipping policy

Where we deliver. Liv delivers across the United Arab Emirates — every emirate, door to door.

Free delivery, and we assemble it. Delivery is free, UAE-wide. Our crew brings the piece in, assembles and places it in the room, and takes the packaging away. Nothing for you to build.

Scheduling your delivery. Once your order is confirmed, we contact you to arrange a date and a morning or afternoon slot that suits you. Someone will need to be there to receive the delivery and sign for it.

Access and fit. It's the client's responsibility to make sure a piece will fit the way in — doorways, stairs and lift — and to confirm measurements and access when we ask. Where a piece can't reach the room for reasons we weren't told, a re-delivery may be needed.

Lead time. Made-to-order pieces arrive within 7–10 weeks, door to door; we confirm your delivery date with you in writing once your order is confirmed, and a confirmed date only moves earlier. Ready-to-ship pieces arrive sooner; we confirm the date when we arrange your delivery. Changing a piece in size, material or finish can extend the lead time; we'll give you the new date before you commit. Production timelines can shift with workload and public holidays, and dates affected by events outside our control aren't guaranteed — we'll always keep you informed.

Missed or refused delivery. We agree the delivery window with you in advance. If no one is there to receive it, or a delivery that isn't faulty is turned away, the piece returns with our crew and re-delivery is AED 250. This never applies to anything that arrives damaged, faulty or wrong — that is on us, in full, every time.